Terms & Conditions | Champ's Dog House

Terms, Conditions, & Cancellations

DAYCARE

All dogs must be full vaccinated with the following vaccines prior to their first day.

Rabies
Bordatella (every six months)
Canine Influenze
DHPP

We consistently review our policies and procedures in accordance with recommendations from vets in our area. We are continually reviewing them and each year may/may not make changes based on new studies. At this time Titers have been a subject of increasing awareness, however, there hasn’t been enough research yet for us to say whether or not they would protect against the illness. Given the amount of dogs in our care and the social and communicable setting, we require the vaccination to protect all dogs in our care. We understand this policy may not be for every one, but for our setting that is how we can best protect each dog on a consistent level.

Due to the communicable nature of our facility there is always a risk your dog may become ill. Our vaccination policy and stringent cleaning policy mitigates these issues, however, it is not a guarantee.

For more information about communicable illnesses associated with daycare please check out our Health & Wellness Page here.

All dogs must be spayed or neutered by 6 months.

Our Daycare runs on a Flag System.

Green - no issues or unwanted behaviors
Yellow - few unwanted behaviors or minor incidents
Red - incidents no longer suitable for daycare

We monitor behavior constantly at Champ's to ensure your dog and other dogs are safe while in our care. If we notice any behaviors we will communicate them with your and create a plan for your dog to remain in daycare. We encourage all of our dogs to go through training to maximize their experience at daycare and out in the world. We do offer training at Champ's for this convenience. For information about our training program, click here.

If your dog has not been to daycare in 3 months we require you to do a reintegration day.

At Champ's you pay at the time you book your reservation for future dates. This is considered a daycare package. Due to the nature of our business we require 48 hours advanced notice if you need to cancel or change your reservation in order to preserve your daycare package. Reservations cancelled after the 48 hour timeline will result in your daycare package being forfeited.

Daycare is closed on the following holidays:

New Years Day
Easter Sunday
Memorial Day
July 4th
Labor Day
Thanksgiving Day
Christmas Day

During Peak Boarding times there may be an increase in boarding rates and limited daycare options. Schedules will be posted in advance on our website for planning.

Daycare closes at 6pm*. If you are going to be late please let us know. A $10 charge may be assessed to your account for pick ups after 6pm.

*Late pick ups are not available on the weekends and daycare closes at 5pm.

BOARDING

Boarding vaccination requirements are the same as daycare.

Due to the nature of our facility and the social play areas we only board dogs that come to our daycare. We ask that all dogs that wish to remain boarding dogs come to our daycare at least once a month. In order to board at our facility your dog must complete either 2 days of daycare and a trial overnight. In some situations we may require additional days of daycare in order to board your dog. This is for the safety and overall wellness of your dog.

Boarding drop offs are between 8am-11am. This is so that your dog has all it's energy expended and can easily acclimate to the facility for his/her stay. Pick up time is between 8am-11am. Any dogs picked up after 11am will be charged a $20 late pick up fee.

If you you are a regular* daycare client and have not been to our facility in 3 months we may ask you to do another day of daycare or trial overnight prior to your boarding reservation. This can be based on prior visits or lack of visits.

*Regular daycare client means your dog comes to Champ's once a month

At Champ's we do not need to bring toys, blankets, or bowls. We do require you bring all medications in the original pill bottle with the dog's name, prescription type and amount. We do not charge for basic medication administration.

All food must be individually bagged and labeled for the length of your dogs stay. If food is not properly prepared you will be assessed a $10 food preparation fee.

We require that all boarding dogs have an emergency contact that is able to pick up your dog should we require pick up due to illness, behavior or other situations. If you cannot pick up your dog within eight hours of the request you may incur a $200/day fee for the length of the time your dog is in our care.

We require a $100 deposit for all boarding reservations. At the time of check-in your $100 deposits will be credited to your reservation. Payment is due in full at the time of check-in. For one night stays we only require a deposit equal to the cost of your stay.

Champ's requires that all medications come in original pill bottles so that our team knows what your dog is on and why. This will help our team keep observations for any symptoms, side effects, or issues. Due to the nature of our facility we do not take dogs that are on insulin, acepromazine, or any terminal illness.

72 hours notice to cancel or change your reservation. If you cancel after the the 72 hour time frame your deposit will be forfeited.

While we offer boarding during the holidays we do not offer boarding drop offs or pick ups on the following days:

New Years Day
Easter Sunday
Memorial Day
July 4th
Labor Day
Thanksgiving Day
Christmas Day

During Peak Boarding times there may be an increase in boarding rates and limited daycare options. Schedules will be posted in advance on our website for planning.

GROOMING

All grooming dogs must have current rabies vaccination.

We require 24 hour notice for cancellation. Cancellations done after the 24 hour period expires will be subject to a cancellation fee equal to 50% of the groom.

We do our best to ensure that we can properly groom your dog. If your dog is severely matted an additional charge my apply. Your groomer will notify you prior to discuss process and cost. As such, if your dog exhibits aggression your groomer may discuss alternative options to ensure the safety of your dog AND/OR the groomer.

Mobile grooming appointments will be subject to a $50 service fee plus the cost of the groom.

Mobile grooming is offered to dogs 60 lbs or less.

A credit card is required to secure all appointments and reservations.

INCIDENTS

If an incident occurs during daycare, boarding or grooming we may require that your dog be picked up.

As dogs play there may be a scuffle. If your dog was involved in a scuffle to the extent where either your dog or another dog was injured your dog will be separated from the playgroup and we will be asked to be picked up immediately.

If for some reason you cannot pick up your dog will be isolated for play for the remainder of the day and 1:1 care fees may apply.